Refund policy
Return & Refund Policy
At NOVELIVES, we want you to be fully satisfied with your purchase.
Returns
We have a 5-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it
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Items must include original tags and packaging
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Proof of purchase or receipt is required
To start a return, contact us at:
If your return is accepted, we will provide return instructions and the return shipping address.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at:
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Personalized or custom-made products
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Personal care products
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you have questions about your specific item, feel free to contact us.
Exchanges
The fastest way to exchange an item is to return the original product first. Once the return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be:
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Unused
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In original condition
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With tags and packaging
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Processing may take up to 10 business days depending on your bank or payment provider
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
For any return or refund questions, contact: